ServiceNow Consultant
Devoteam GmbH · Frankfurt
ServiceNow Consultant & Developer
ServiceNow Consultant & Platform Developer focused on ITSM, HRSD and CSM. I turn business requirements into clean, scalable solutions on the ServiceNow platform.
About
In IT since 2017 and working for several years as a ServiceNow Consultant & Developer — from requirements gathering through configuration to deployment. Focus areas: ITSM, HRSD, CSM, service catalogs and mobile solutions.
Certified as a ServiceNow System Administrator and Implementation Specialist (Human Resources).
Selected Projects
Design and delivery of a ServiceNow rollout across the entire HR domain: creation, configuration and extension of services, including development and test management.
Connected the user-management database and implemented the processes in HRSD and ITSM. Requirements gathering, deployment and development management.
Automated internal employee orders by managing and extending flows within ITSM.
Built a service catalog as an interface for ordering and approving hardware modules, available to managers and requesters.
Managed ordering, installation and repair of point-of-sale systems via the platform — process analysis and management with ITSM and CSM.
Maintained and extended the ServiceNow Mobile and Now Agent apps so technicians can manage their on-site tasks from a mobile device.
Set up the out-of-the-box NowMobile app including the standard catalog, plus a workshop presenting the standard functionality.
Professional Experience
Education
Skills & Qualifications
Contact